Voice minutes settle after recording ends, rather than being deducted second by second. Duration is first rounded up to the next whole second, then counted in whole minutes. Remaining seconds below a complete minute do not count.
| Duration after rounding to seconds | Minutes deducted |
|---|---|
| 59 seconds | 0 |
| 60 seconds | 1 |
| 119 seconds | 1 |
| 120 seconds | 2 |
If the required minutes exceed your remaining quota, the balance is deducted to zero. Check your account entitlement page or refreshed client display for the current balance.
Starting and ending recording
A desktop client runs one recording at a time. Wait for preparation or final saving to finish before starting another. Stopping clears the current voice display; finish reading or copy what you need first.
A recording is settled against the account used when it started. Switching accounts does not transfer that session's records to the new account. Sign into the original account for pending record uploads.
Weekly refresh
Weekly quota follows the server's cycle starting on Sunday. Unused minutes do not roll over. Across time zones, use the cycle and balance shown in account entitlements.
Records and billing
Minute deduction and record saving are handled separately:
- With a valid transcript, the client saves a local copy first, then attempts web upload when duration and other requirements are met.
- A very short session can leave a local copy without billable minutes or a web record.
- A session long enough for upload but with no valid transcript can deduct minutes without creating an interview record.
- Queued uploads retry after network or sign-in failures. Keep the client running, restore connectivity and sign into the original account before checking the web records page.
If the balance has not changed immediately after stopping, wait for settlement and refresh. If a web record is missing, first find the local copy.