Common issues
Cannot log in
- Login timeout: restart the software and try several more times.
Voice cannot be opened / voice is unavailable
- Sign out and sign in again.
- Restart the software.
- Start with administrator privileges.
- Check whether voice quota is sufficient.
- macOS system version is too low. Voice features require macOS 13+.
- Turn off proxy/VPN. The software does not support this type of network environment.
- Restricted networks such as campus networks may be unavailable.
Headset voice cannot be recognized
- The headset may be incompatible. We recommend changing the headset or not using a headset.
Voice transcription is inaccurate
- Add hotwords in settings to improve recognition accuracy for company names, project names, technical terms, names, and other keywords.
- Keep microphone input clear and reduce background noise and multiple people speaking at the same time.
- If recognition becomes worse after using a headset, try switching to the computer's built-in microphone or changing the headset.
Interview AI answers slowly / screenshot answer is slow
- Normal response time for interview AI answers is about 1-2 seconds. With the knowledge base enabled, 2-3 seconds is also normal.
- If interview AI answers are very slow or return errors directly, update to the latest version first. Older versions may cause response abnormalities.
- If it is still abnormal after updating, change the network environment. Avoid campus networks and enterprise networks when possible; prefer personal Wi-Fi or a mobile hotspot.
- Normal screenshot solving takes about 10-30 seconds. Difficult problems may take 40-50 seconds.
- If screenshot solving always exceeds the ranges above, it is usually abnormal. Also update first, then retry on personal Wi-Fi or a mobile hotspot.
Client crashes
- Contact us through technical support, and we will handle it as soon as possible.
Mock exam software disappears after opening
- Start with administrator privileges, then press Cmd/Ctrl + B to switch visibility.
Screenshot works but generation has no response
- Risk-control restrictions may have been triggered. Wait for recovery and try again. If it continues, contact support.
Cannot click but shortcuts work
- Start the software with administrator privileges.